This Agreement does not alter the liability or obligations that currently exist between you and DTE Energy concerning your utility usage, and other products and services.
You may make one-time payments using a Visa®, MasterCard® or checking or savings account. Payments can be scheduled to post to your DTE Energy account as early as the next business day or up to 60 days in advance.
DTE Energy accounts classified as commercial accounts are currently not eligible for credit or debit card payments. Commercial customers may use checking or savings accounts.
Payments may be presented to your bank and/or your credit card company as early as 3 a.m. on your due date. It is your responsibility to ensure funds are available for payment.
Payment authorization and payment remittance
When DTE Energy receives a Payment Instruction, you authorize the Service to debit your Payment Account and remit funds on your behalf. You certify that any Payment Account you add to your payment methods is an account from which you are authorized to make payments and any payment you make using DTE Energy Pay Online will debit/charge a Payment Account that you are legally authorized to use. You also authorize DTE Energy to credit your Payment Account for payments returned by the United States Postal Service.
Using a payment method that you are not authorized to use may result in termination of your online account and legal proceedings.
DTE Energy will use its best efforts to make all your payments properly. However, DTE Energy shall incur no liability and any Service Guarantee shall be void if DTE Energy is unable to complete any payments initiated by you because of the existence of any one or more of the following circumstances:
- If your Payment Account does not contain sufficient funds to complete the transaction or the transaction would exceed the credit limit of your overdraft account.
- The payment processing center is not working properly and you know or have been advised by DTE Energy about the malfunction before you execute the transaction;
- You have not provided DTE Energy with the correct Payment Account information, or the correct name, address, and phone number; and/or,
- Circumstances beyond control of DTE Energy (such as, but not limited to, fire, flood, or interference from an outside force) prevent the proper execution of the transaction and DTE Energy has taken reasonable precautions to avoid those circumstances.
Provided none of the foregoing exceptions are applicable, if DTE Energy causes an incorrect amount of funds to be removed from your Payment Account, DTE Energy shall be responsible for returning the improperly transferred funds to your Payment Account, and, if applicable, for any late payment related charges applied to your DTE Energy account.
Stop payment requests
DTE Energy cannot assist with a stop payment request for any Bill Payment in process or that has completed/cleared. You must contact your financial institution or credit card company.
Service fees and additional charges
Any financial fees associated with your standard deposit accounts will continue to apply. You are responsible for any and all telephone access fees and/or Internet service fees that may be assessed by your telephone and/or Internet provider.
Cancellation of this service
DTE Energy reserves the right to cancel online payments at any time.
Return to Make a Payment Online page.
