Can I turn on, transfer or disconnect
my service online?
What do I have to do before I turn on
gas service?
My gas meter is inside my home. Do I
have to be home when the meter is disconnected?
My gas meter is inside my new residence.
Do I have to be there at the time the meter is scheduled to be turned
on?
I don't have a Social Security number or
a state driver's license. Can I still request service online?
I don't have a driver's license. Can I
still request service online?
Q: Can I turn on, transfer or
disconnect my service online?
A: Yes, go to our Start or Stop Service Web
page and select the appropriate link. If you are an existing customer, you will
be prompted for the last four digits of the primary account holder's Social
Security Number and your account or phone number. If you are a new customer,
you will need to create an account with us. If you are already registered,
sign-in to your online account. When your personal Account Summary page is
displayed, select the appropriate turn on, transfer or disconnect link in the
left navigation column of the screen.
Q: What do I have to do before I
turn on gas service?
A: Your electricity must be turned on before DTE Energy can turn on your
natural gas service.
Q: My gas meter is inside my
home. Do I have to be home when the meter is disconnected?
A: Yes. Please arrange for an adult (18 years or older) to be present to
give us clear access to your meter for gas to be disconnected. If the new
residents have requested that service be turned on in their name prior to the
date of your disconnection request, your gas meter will not be disconnected. In
this case, DTE Energy will simply transfer names on the requested date. Please
note: If you do not allow DTE Energy access to an inside gas meter, you will be
responsible for the gas usage at the residence until the gas service is
transferred out of your name.
Q: My gas meter is inside my new
residence. Do I have to be there at the time the meter is scheduled to be
turned on?
A: If the previous occupants have already moved out and the gas service
has been shut off, please arrange for an adult (18 years or older) to be
present to give us clear access to your meter for gas to be turned on.
Q: I don't have a Social
Security number or a state driver's license. Can I still request service
online?
A: We must have positive identification to open an account in your name.
DTE Energy requires this information to protect our customers from
identification fraud. If you cannot provide a Social Security number or
driver's license number, please visit a DTE Energy
Customer Office to sign an application for utility service and provide
picture identification.
Q: I don't have a driver's
license. Can I still request service online?
A: If you do not have a driver's license, you can still request utility
service with DTE Energy online. You can provide a state identification number
instead of a driver's license number. If you do not have a state identification
number, please visit a DTE Energy Customer Office to sign an application for
utility service and provide picture identification. DTE Energy must have
positive identification to open an account in your name. We require this
information to protect our customers from identification fraud.
