What online services are available?
How do I register to use MyDTE Energy services?
How do I register more than one account?
What do I do if I forgot my password?
How do I change my e-mail address or password?
How do I update my personal information?
How are my security and privacy protected?
Q: What online services are available?
A: We offer online access to your DTE Energy electric and/or natural gas account information, eliminating the need to pick up the telephone or visit an office. It's flexible, secure and free. By registering and creating a user name and password, you can view and pay your bill online, view your account history, report a meter reading, turn services on or off, update your account information and enroll in special programs.
Q: How do I register to use MyDTE Energy services?
A: If you are a new customer to the DTE Energy service area, you will need to establish your account with a Social Security Number (or Federal Tax ID for business customers) and your e-mail address. Once registered, only an e-mail address (your sign-in ID) and password will be required for future visits.
If you are already a customer, simply provide your DTE Energy account number and your e-mail address, then create a password and an answer to your selected secret question. Once registered, only an e-mail address (your sign-in ID) and password will be required for future visits.
Q: How do I register more than one account?
A: When you identify yourself in the registration process, all accounts attached to your Social Security or Tax Identification Number will be associated with your sign-in ID. If you receive one DTE Energy bill for both your natural gas and electric service, you need to register only once. If you have both residential and business accounts, however, you need to create user IDs and passwords for each account type. To switch from one account to another, sign out of the current user ID and sign in with the other one.
Q: What do I do if I forgot my password?
A: If you forget your password, select the "Forgot your password?" link on the sign-in box. Enter your e-mail address, the answer to the secret question you identified when you registered, and the last four digits of your Social Security or Tax Identification Number. Once the e-mail address, secret question answer, and personal identification are validated, you will be able to create a new password and sign in to your account.
Q: How do I change my e-mail address or password?
A:Sign in to your account. Your personal Account Summary page will be displayed. Click on "Update Account" and select the appropriate option to change your e-mail address or password.
Q: How do I update my personal information?
A: To change personal information, such as your e-mail address, phone number, password or billing address, sign in to your account. Your personal Account Summary page will be displayed. Click on "Update Account", then select the appropriate option. To change the name that appears on your DTE Energy bill, please see our Name Change instructions.
Q: How are my security and privacy protected?
A: We use industry-standard encryption technologies when transferring customer data. When we transfer sensitive information, we redirect you to a secure server that encodes all the data before it is transmitted over the Internet.
To use some of our online features, a full Social Security number (SSN), or the last four digits, are required for positive identification. We cross-check the SSN provided with information already contained in our billing system to verify that an online user is, in fact, the individual associated with that account. This is a standard business precaution to ensure your privacy and security. Using positive identification helps protect you from fraudulent service requests and slamming.
Some tips for protecting your personal information online
- Do not disclose sensitive personal information in response to an unsolicited e-mail. DTE Energy will not ask for your personal or account information in an e-mail, unless you have contacted us first and we're trying to get clarity about your request.
- Be sure any links embedded in the e-mail are actually taking you to a DTE Energy site. Verify that the Web address in your browser window matches the address shown in the e-mail. If you doubt that the e-mail or the address is legitimate, instead of clicking the link, log into the dteenergy.com or my.dteenergy.com sites directly and use the site map to navigate to the desired page.
