What is eBill?
How do I enroll in eBill?
How do I know when my bill is ready?
How do I view my bill?
How do I pay my bill?
Can I use Automatic Payment Plan with eBill?
Can I use my credit card?
How does recurring payment work?
How do I change bank information?
How do I cancel eBill?
What happens if I make a late payment?
How do I view the bill inserts I would have received with my paper bill?
How do I enroll multiple accounts?
What are the eBill Terms and Conditions?
Is eBill secure?
What if I have additional questions about eBill?
What do I do if I don't receive my e-mail notification advising me that my bill is ready?
Will I still receive a paper bill if I enroll in eBill?
I have updated my banking information for Recurring payments. Will my past due payment be debited?
How do I switch to DTE Energy eBill from CheckFree?
How do I change the payment date of my scheduled payment?
How do I change the amount of my scheduled payment?
Can I make a payment using a gift card?
Q: What is eBill?
A: View and print your energy bill online, for free, using DTE Energy eBill. After signing up, you will receive an e-mail notification that your bill is ready to be viewed and paid. The eBill program is compatible with our Pay Online, Automatic Payment Plan and BudgetWise® Billing programs that can be used to pay your bill.
Q: How do I enroll in eBill?
A: From the eBill page in the Payment Options section of this Web site, select the prompt for "Enroll Now". Follow the step-by-step instructions to complete the enrollment process. Note: If you have not already done so, you will be asked to register (create a user name and password). Please have your DTE Energy account number available if you need to register.
Q: How do I know when my bill is ready?
A: You will receive an e-mail notification that your bill is ready to be viewed approximately 17-20 days before the bill's due date. Follow the link provided in the e-mail notification to view and pay your bill.
Q: How do I view my bill?
A: You can follow the link provided in your e-mail notification or you can view your bill on my.dteenergy.com. Simply sign-in. Your personal Account Summary page will be displayed. Select the bill you want to view from the drop down menu. Usually up to six months of bills are available for viewing. To view older bills, please e-mail us.
Q: How do I pay my bill?
A: Your eBill can be paid in one of two ways:
- You may make one-time payments using a Visa® or MasterCard® credit or debit card, or a checking or savings account. Payments can be scheduled to post to your DTE Energy account as early as the next business day or up to 60 days in advance. Scheduled payments can be made and canceled up to one day before the payment due date.
- You may set up recurring payments using a Visa® or MasterCard® credit or debit card, a checking account or a savings account. Payments will be processed on your bill due date. Recurring payment plans must be set up one day before your due date in order to be applied to your energy account on the due date. DTE Energy accounts classified as commercial accounts are currently not eligible for credit or debit card payments. Commercial customers may use checking, savings or some alternative means to pay your DTE Energy bill.
Note: Payments may be presented to your bank or your credit card company as early as 3 a.m. on your due date. It is your responsibility to ensure funds are available for payment.
Q: Can I use Automatic Payment Plan with eBill?
A: Yes, if you are enrolled in our Automatic Payment Plan, you may sign up to receive and view your monthly bill online. Your Automatic Payment Plan will continue to work as usual; funds will be removed from your checking account on the due date. If you prefer to pay your bill using the eBill payment methods, you will first need to unenroll from your current Automatic Payment Plan. Send an e-mail to MyDTE Energy Customer Service requesting to be unenrolled from the Automatic Payment Plan. We will send a confirmation e-mail when the unenrollment is complete. If you need to unenroll immediately, please call 800.477.4747. After you receive the confirmation, you may then change your eBill payment option to "recurring".
Q: Can I use my credit card?
A: Yes, you can pay your eBill using Visa® or MasterCard®. Only residential accounts may pay with a credit card. There is no fee for this service. Credit cards may be used for both scheduled and recurring payments.
Q: How does recurring payment work?
A: You select the "Create Recurring Payments" from the "Make a Payment" or "Manage Payment Methods" page. Each month we automatically deduct (or charge your credit card) the amount due on your bill due date. The recurring payment option must be set up at least one day before your due date in order to be applied to your energy account on the due date.
Q: How do I change bank information?
A:Sign in to your account. Your personal Account Summary page will be displayed. Select the link for "Manage Payment Methods" and select the payment option you need to edit. Some information cannot be edited. You may need to delete the payment option and then re-enroll with the correct payment information.
If you are changing a payment option that is used for recurring payments, please make sure to select the new payment option for recurring. From the Account Summary page, select Make a Payment and choose the correct payment method from the drop down.
Q: How do I cancel eBill?
A: You may cancel DTE Energy eBill at any time. Once your cancellation request has been processed, you will begin receiving a paper bill again. To cancel eBill, sign in. Your personal Account Summary page will be displayed. Click on "Update Account", then select "Unenroll from eBill". Follow the prompts to complete the unenrollment process.
Q: What happens if I make a late payment?
A: The same late payment charges that apply to paper bills apply to eBill as well. A two percent late fee is charged to any account paid after the due date.
Q: How do I view the bill inserts I would have received with my paper bill?
A: When you are enrolled in eBill, you will no longer receive newsletters or inserts in the U.S. mail. However, if a bill insert is included in the paper bill, it will be available online. You can view all bill inserts here.
Q: How do I enroll multiple accounts?
A: If you receive multiple bill statements, you will have the opportunity to select which account(s) to enroll in DTE Energy eBill during the enrollment process.
Q: What are the eBill Terms and Conditions?
A: Read the complete DTE Energy eBill Terms and Conditions here.
Q: Is eBill secure?
A: Yes. We use industry-standard encryption technologies when transferring customer data. When we transfer sensitive information, we redirect you to a secure server that encodes all the data before it is transmitted over the Internet. For security reasons, bill details are not sent via e-mail. For security and privacy, you must sign in at my.dteenergy.com with your user ID and password to view your bill statements.
Q: What if I have additional questions about eBill?
A: Please e-mail us. Our estimated response time is two business days.
Q: What do I do if I don't receive my e-mail notification advising me that my bill is ready?
A: If you are enrolled in DTE Energy eBill, your bill notification will be sent to the e-mail address that you use for your login to mydteenergy.com. If you are enrolled in CheckFree, please make sure that the e-mail address listed in CheckFree is valid. If you continue to experience the problem, please contact us.
Q: Will I still receive a paper bill if I enroll in eBill?
A: Upon activation, you will no longer receive a paper bill unless your DTE Energy account is in shut-off status. Instead, you will receive a monthly e-mail reminder when your bill is available online.
Q: I have updated my banking information for Recurring payments. Will my past due payment be debited?
A: No, your next debit will be after the next bill cycle. You will need to make your past due payment using an alternate method, such as Mail or Express Pay.
Q: How do I switch to DTE Energy eBill from CheckFree?
A: Follow one of the two sets of directions below, depending on your current situation. (Note: When canceling DTE Energy as a biller on your CheckFree account, scheduled and in-process payments will not be paid. Deleting DTE Energy as a biller does not close out your CheckFree account.)
To delete DTE Energy as a biller but keep your CheckFree account open:
- Sign in at my.dteenergy.com
- Go to the DTE Energy eBill homepage and select Enroll Now
- Follow the steps to switch from CheckFree to DTE Energy eBill
To close your CheckFree account completely:
- Sign in at my.dteenergy.com
- Select the Go to CheckFree link
- From the left-side navigation menu, select My Profile
- Click on the folder icon labeled My Service
- Click on the Cancel Your Service… link at the bottom of the page, then Yes to confirm
- Go to the DTE Energy eBill homepage and select Enroll Now
Q: How do I change the payment date of my scheduled payment?
A: To change the payment date of a scheduled payment, you must cancel the original payment and make a new scheduled payment. You can find a list of scheduled payments on your Account Details page. Payments can be scheduled or canceled up to one business day before the due date.
Q: How do I change the amount of my scheduled payment?
A: To change the payment amount, you must cancel the original scheduled payment and make a new scheduled payment in the new amount. Payments can be scheduled or canceled one business day before the payment date.
Q: Can I make a payment using a gift card?
A: If you have a gift card that has the Visa® or MasterCard® logo on it, you may use it to pay your DTE Energy bill. Please check the terms and conditions that apply to your specific gift card. Some gift card issuers place an 'authorization hold' on certain transactions, which may reduce your available balance.
