What is the Automatic Payment
Plan?
Is everyone eligible for the Automatic
Payment Plan (APP)?
How do I enroll?
When will APP take effect on my
account?
When will my first payment be
withdrawn?
Will I still receive a bill in the
mail?
What if I change banks?
How can I be removed from the Automatic
Payment Plan?
Q: What is the Automatic
Payment Plan (APP)?
A: The Automatic Payment
Plan allows you to have the amount of your energy bill automatically
withdrawn from a checking or savings account each month on the due date -- no
more writing checks or worrying about late payments.
Q: Is everyone eligible for the
Automatic Payment Plan (APP)?
A: No, customers who have had one or more payments returned in the last
12 months for insufficient funds, or who maintain 90-days overdue bills are not
eligible for this payment option. Any customer enrolled in APP who encounters
one of these conditions will be automatically removed from the Plan and will be
ineligible to re-enroll for a period of 12 months.
Q: How do I enroll?
A: You can sign in and
enroll now online, or you can or print and mail an enrollment form
(pdf).
Q: When will APP take effect on
my account?
A: It takes one to two billing cycles (up to 60 days) for your
enrollment to take effect. You will notice two changes on your billing
statement:
- The words Automatic Payment Plan will appear on your bill under the heading Programs you are enrolled in.
- The words Due Date and Total Bill on your payment coupon will be replaced with the words Withdrawal Date and Withdrawal Amount.
Q: When will my first payment
be withdrawn?
A: Your payment will be automatically withdrawn on the due date. Your
paper bill will arrive approximately 17 days before the due date, so that you
can see exactly when and how much will be withdrawn from your account. Until
your bill statement arrives marked with the words "Automatic Payment
Plan," continue to make your payments as you normally would.
Q: Will I still receive a bill
in the mail?
A: Yes. You will continue to receive a paper bill. If you'd like to
reduce the amount of paper you receive, consider enrolling in eBill.
Q: What if I change
banks?
A: To change your banking information, please complete this online
re-enrollment form. The revised banking information you provide will
replace your current banking information. It will take one to two billing
cycles to change your banking information. Please make your payment using an
alternate method until you see the words “Automatic Payment Plan” on your
bill.
Q: How can I be removed from
the Automatic Payment Plan?
A: Just use the
Unenroll link on the Automatic
Payment Plan Web page and follow the instructions provided.
