Our top priorities are to protect your health and safety, and to restore your power as quickly as possible.
We restore those areas that impact the largest number of customers first. Essential health and safety services also receive priority attention.
Our standard restoration process follows this sequence:
- High voltage transmission lines serving thousands of customers. These lines deliver power from the power plants to the substations. In the Detroit Edison service area, these lines are maintained by the International Transmission Co. (ITC)
- Detroit Edison Substation equipment, which adjusts the electrical voltage so it can be routed to the main distribution lines.
- Main distribution lines, which deliver power to large sub-divisions and large businesses.
- Local distribution lines deliver power to smaller neighbor hoods and local businesses, either overhead (4A) or underground (4B)
- Service lines which deliver power to individual customer locations either overhead (5A) or underground (5B).
How power restoration estimates are determined
You can obtain a power restoration estimate on a power problem you have already reported online or by calling 800.477.4747. The time it will take to restore your power is impacted by several factors:
We cannot provide an accurate restoration estimate until we have analyzed your outage. Estimates may be revised if the problem is more severe than anticipated or we encounter additional problems. During severe storms, it may take several hours for us to analyze the extent of electric system damage and develop restoration schedules. Again, estimates may be revised if damage is more severe than anticipated or continuing severe weather delays our restoration efforts.
If you've elected to receive an automated callback, we will contact you with an updated estimate once we have completed our analysis.
