DTE Energy will restore utility service to landlords even when a tenant or former tenant has a balance due, at no cost to the landlord.
Vacant Site
We will restore utility service to a landlord customer of Detroit Edison and/or MichCon with an Automatic Transfer of Service (ATS) agreement at a vacant site that has been disconnected for nonpayment while under the tenant’s responsibility.
The landlord will be required to provide positive identification (federal tax identification or Social Security number) matching the established ATS account and have no significant undisputed overdue account balances. The landlord will not be required to present proof-of-ownership documentation or pay a deposit. Also, the associated restore fees will be waived. Call the Landlord Customer Care team at 800.482.8720, Monday through Friday, 8 a.m. to 5 p.m.
Occupied Site
In similar situations where the tenant has not vacated the site and the landlord has chosen to restore the services, the ATS landlord will be required to sign an affidavit* indicating that he/she has requested service in his/her name knowing that the tenant is living at the site, and they will not attempt to refute responsibility for service from the request date until a new tenant is accepted as a customer of DTE Energy for the site. These transactions can only be completed by the Landlord Customer Care Team.
How to become restored when the tenant is occupying the site:
- Call the Landlord Customer Care Team at 800.482.8720, Monday through Friday, 8 a.m. to 5 p.m.
- Explain the situation.
- Fax the completed and signed affidavit* to the number given to you by the customer representative.
- The customer representative will schedule the restoration at the first available date and time.
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